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Service Design & Transition Lead

  • Location: London, Greater London, England
  • Salary: £55,000 to £60,000
  • Type: Permanent
  • Posted: 264 days ago
  • Company: IQ Talent Centre

Service Design & Transition Lead

Based in their London HQ, a multinational Retail organisation is searching for an experienced Service Design & Transition Lead in achieving operational readiness and ensure controlled transition of IT Services from Projects into Operational delivery.

Playing a key role across the business and working closely with Programme and Operational Stakeholders, you will take charge for building a robust Service Operations Model for our transformed services using Digital and Cloud architectures.

Service Design & Transition Lead Essential Skills & Experience Required:

  • Solid IT Service Management experience with a detailed understanding of a broad range of IT Service Management processes and Operational Support Models
  • Proven experience of leading Service Design and Transition in both Waterfall and Agile environments
  • Strong Stakeholder management experience
  • Vendor management - Managing multiple vendors andan understanding of a ‘win-win culture’
  • Portfolio Management- Ability to effectively manage a pipeline of multiple projects with varying complexity and delivery milestones
  • Broad understanding of Cloud technologies, DevOps operating models and Continuous Integration lifecycles

Service Design & Transition Lead Desirable Skills & Experience:

  • ITILv3 qualification in Service Strategy, Service Design or Service Transition
  • Project Management qualifications an advantage
  • Familiarity with technologies such as SAP, Azure Cloud, Kubernetes, Microservices

If you are looking to work for an organisation with a commitment to excellence, employee satisfaction, career enhancement and innovation, and you want to be part of a thriving team driving change across the organisation, then apply now for immediate consideration.


Please do get in touch for a full detailed job spec.   

InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.