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Customer Service Advisor

  • Location: Newport
  • Salary: £17,000 to £17,000
  • Type: Permanent
  • Posted: 451 days ago
  • Company: Red Recruitment

Do you pride yourself on delivering outstanding customer service? Are you resilient and able to handle calls that could sometimes be challenging? And are you dedicated to work as a team and help a company grow?

If you answered YES to the above, I would love to hear from you!

The role of Customer Service Advisor

  • Deliver a high level of customer service via phone and in writing
  • Reduce call and hold times by efficiently handling customer queries
  • Make necessary adjustments to customer policies
  • Deploy retention skills and identify opportunities to maximise business
  • Excellent attention to detail
  • Comply with all internal and external regulatory requirements at all times
  • Where required, support the demands and needs of the business

This role is based within a Commercial Insurance company in Newport. Day to day, you will be handling queries from new and existing customers, servicing their insurance policies, handling objections and sometimes customer complaints.

As a Customer Service Advisor, you will receive a minimum of 6 weeks training and support. The company will provide you with all the tools you need to succeed but you will need to be a self-starter.

So we're looking for people who are resilient, able to manage incoming calls and provide a high level of service at all times. You will have excellent communication skills, be self-motivated and a team player.

What's in it for you as a Customer Service Advisor?

  • Free Parking
  • No Sundays
  • Career progression opportunities
  • On-site canteen
  • 1 in 4 Saturday shifts
  • Sandwich Van
  • Benefits

If you think you have what it takes to succeed as a Customer Service Advisor in Newport, apply today!

Interviews are being held next week and you MUST be able to start on 29th April 2019.