My Job Hub

Applications for this job are closed.

1st Line Support Advisor

  • Location: Bridgend
  • Salary: £18,000 to £18,000
  • Type: Permanent
  • Posted: 86 days ago
  • Company: Red Recruitment

Do you love computers and all things IT? Do you have an IT qualification, a passion for troubleshooting IT issues or experience fixing computers in your spare time? If yes, we want to speak with you!

Our client is a professional outsourcing IT company, providing business support to clients across the UK. They're looking for 1st Line Support Advisor to join their team on a full time, permanent basis in Bridgend

ROLE / RESPONSIBILITIES

Your challenge as a 1st Line Support Advisor:

  • Handle the day to day enquiries received from clients and customers
  • Conduct 1st Line Support assistance to diagnose and resolve client queries
  • Adhere to Service Level Agreements and ensure a high quality service is provided at all times
  • Where required, escalate issues to the correct team or department
  • Use your sound IT knowledge to fact-find and problem solve
  • You will be punctual, reliable and flexible

SKILLS / EXPERIENCE

Skills and experience required to succeed as a 1st Line Support Advisor in Bridgend:

  • ESSENTIAL: A sound knowledge of IT including knowledge of all Microsoft Operating Systems and Applications
  • ESSENTIAL: Experience in problem solving / trouble shooting common IT related issues
  • DESIRABLE: Previous experience as a 1st Line Support Advisor
  • DESIRABLE: IT Qualifications gained through work experience, schools and college
  • Able to work on your own initiative as well as part of a team
  • An understanding of working to Service Level Agreements
  • Knowledge of Active Directory
  • ITIL awareness

We are looking for people with a passion for IT, so you don't need prior formal experience for your application to be successful. This is a great entry level IT role and will suit anyone with an analytical mind, looking for their first step. There's also lots of opportunity to progress if you are keen on a career within IT.
You don't necessarily have to have done this role before, but if you are keen to work within this sector and start a career as an 1st Line Support Advisor, this opportunity could be perfect for you.

BENEFITS PACKAGE

You can expect the following benefits package for the 1st Line Support Advisor role in Bridgend:

  • Free parking on site in Bridgend
  • Share Purchase Plan where the employer will match up to 3% monthly
  • Pension Retirement Plan
  • Private Medical Scheme
  • Large, open-plan, modern offices on the outskirts of Bridgend, not far from Junction 25 of the M4
  • Member Discount Scheme with over 3000 retailers; vouchers, cash-back options and savings on days out, home purchases, restaurants and much more.
  • Buy and Sell Annual Leave Scheme
  • Cycle to Work Scheme
  • Childcare Vouchers
  • Member Assistance Program offering employees and their families' consultation, psychological counselling and support services to help them through personal or professional challenges.
  • Sports & Social Club

Please note: If you are successful, you will be required to undertake stringent criminal background checks and be able to provide reference information (employment, education and personal references) to cover the last 3 years.