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IT Helpdesk Technician

  • Location: Bridgend
  • Salary: £18,000 to £18,000
  • Type: Permanent
  • Posted: 199 days ago
  • Company: Red Recruitment

Do you love computers and all things IT? Do you have an IT qualification, a passion for troubleshooting IT issues or experience fixing computers in your spare time? If yes, we want to speak with you!

Our client is a professional outsourcing IT company, providing business support to clients across the UK. They're looking for IT Helpdesk Technician's to join their team on a full time, permanent basis in Bridgend


Your challenge as an IT Helpdesk Technician:

  • Handle the day to day enquiries received from clients and customers
  • Conduct 1st Line Support assistance to diagnose and resolve client queries
  • Adhere to Service Level Agreements and ensure a high quality service is provided at all times
  • Where required, escalate issues to the correct team or department
  • Use your sound IT knowledge to fact-find and problem solve
  • You will be punctual, reliable and flexible


Skills and experience required to succeed as an IT Helpdesk Technician in Bridgend:

  • ESSENTIAL: A sound knowledge of IT including knowledge of all Microsoft Operating Systems and Applications
  • ESSENTIAL: Experience in problem solving / trouble shooting common IT related issues
  • DESIRABLE: Previous experience providing 1st line support as an IT Helpdesk Technician
  • DESIRABLE: IT Qualifications gained through work experience, schools and college
  • Able to work on your own initiative as well as part of a team
  • An understanding of working to Service Level Agreements
  • Knowledge of Active Directory
  • ITIL awareness

We are looking for people with a passion for IT, so you don't need prior formal experience for your application to be successful. This is a great entry level IT role and will suit anyone with an analytical mind, looking for their first step. There's also lots of opportunity to progress if you are keen on a career within IT.


You can expect the following benefits package for the IT Helpdesk Technician role in Bridgend:

  • Free parking on site in Bridgend
  • Share Purchase Plan where the employer will match up to 3% monthly
  • Pension Retirement Plan
  • Private Medical Scheme
  • Large, open-plan, modern offices on the outskirts of Bridgend, not far from Junction 25 of the M4
  • Member Discount Scheme with over 3000 retailers; vouchers, cash-back options and savings on days out, home purchases, restaurants and much more.
  • Buy and Sell Annual Leave Scheme
  • Cycle to Work Scheme
  • Childcare Vouchers
  • Member Assistance Program offering employees and their families' consultation, psychological counselling and support services to help them through personal or professional challenges.
  • Sports & Social Club

Please note: If you are successful, you will be required to undertake stringent criminal background checks and be able to provide reference information (employment, education and personal references) to cover the last 3 years.

Call Laura on 02920 414 991 or email an up to date CV with the subject "IT" to [email removed]