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Customer Service Advisor

  • Location: Helmshore
  • Salary: £16,488 to £16,488
  • Type: Permanent
  • Posted: 201 days ago
  • Company: Red Recruitment

Do you have a sales/Customer service background? Do you want be rewarded for hard work?

Our client based in Helmshore, Rossendale are looking for a Customer Service Advisor to start on the 11th February!

Benefits for a Customer Service Advisor:

  • Great basic salary of £16,488 per annum
  • average monthly bonus of £150-£200
  • 5 week rotational shift working 38 hours per week. Monday-Friday 8am-8pm, with only 2 in 5 Saturdays!
  • 12 week training plan to ensure fully prepared for the role

Responsibilities for a Customer Service Advisor:

  • Taking inbound calls from customers
  • Having a detailed conversation around the customers situation and coming up with a fit for purpose solution
  • To understand the Company's mission and vision and to embrace and work to the Company's values
  • To be fully aware of the requirement to treat customers fairly and to deliver the best outcomes for customers on a consistent basis
  • To be aware and conform to work instructions and policies relevant to your business area

Skills needed for Customer Service Advisor:

  • Excellent communication skills - the ability to convey messages in a clear and concise way
  • Customer focused
  • Good interpersonal skills
  • Excellent organisation skills
  • Effectively able to deal with challenging calls in a calm and empathetic manner
  • Demonstrate empathy when dealing with customers in financial hardship
  • Attention to detail
  • Ability to deal with difficult situations

The roles start on 11th February and interviews are taking place week commencing 28th January - Get in contact today to apply!