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Customer advisor

  • Location: Bristol
  • Salary: £17,000 to £18,000
  • Type: Permanent
  • Posted: 212 days ago
  • Company: Red Recruitment

Expectations of a Customer advisor:

  • Inbound calls from existing customers regarding policies
  • Using product knowledge and customer service skills to support the customer through the process
  • Resolve queries and offer solutions
  • Rapport building and be an advocate for the company
  • Upsell and maximise profits when available

Ideal Customer advisor:

  • Experience of working in a fast paced Customer Service environment
  • Excellent Customer service skills- experience gained either over the telephone or face to face. You'll need to be able to fulfil customer's needs effectively showing ownership, empathy and resolution
  • We will need you to have strong verbal communication skills with the ability to adapt your style when needed
  • You will need to be enthusiastic and engaging with a positive attitude and approach
  • It's important that you're self-motivated, driven and resilient in order meet and exceed your performance targets
  • A friendly pleasant telephone manner.

What we can offer a Customer advisor:

  • Structured and supported 4 week training programme
  • 22 days holiday per year, increasing by 1 day for every full year up to a maximum of 27 days
  • PLUS…you'll get your birthday off
  • Pension scheme, if you pay in then we will too (age restrictions apply)
  • For peace of mind you'll get Life Insurance cover of 4 times basic salary (plan limits apply)
  • Access to a discount site for things like eating out, health and leisure, family fun and more
  • Access to hundreds of pounds worth of health care and treatments via our Health Cash Plan
  • You'll also get access to the 24/7 Employee Assistance Programme.

Hours: Between 8am and 6pm Monday and Friday with 1 in 3 Saturdays 9am - 1pm

Location: Aust, Bristol

NOTE: Due to location must have a full licence and own vehicle

If interested please contact Elliot on 01173177700 or apply to this ad!