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Helpdesk Advisor

  • Location: Bristol City Centre
  • Salary: Up to £19,500
  • Type: Permanent
  • Posted: 10 days ago
  • Company: Red Recruitment

Red are recruiting a Helpdesk advisor for a leading finance company in Bristol City centre!

Summary:

The Helpdesk is the client facing part of the company, with queries based on ISA's, pensions and investments being the focus. It is primarily a telephone based role, but queries can also be addressed by email, letter and occasionally face-to-face.

Key Duties and Responsibilities of a Helpdesk advisor:

  • Answer inbound calls
  • Explain complex rules in plain English
  • Reply to client letters and emails
  • Meet clients face-to-face
  • Liaise with third parties on clients' behalf
  • Ensure clients are treated fairly, in accordance with regulatory guidelines
  • Refer any instances of client dissatisfaction or suspicion of money-laundering appropriately
  • Preserve our reputation for excellence built up within the industry
  • Proactively look for ways to improve the quality and profitability of the products and services we offer our clients


Essential skills and experience of a Helpdesk advisor:

  • 5 GCSE's including Math's and English
  • Good communication skills
  • Good telephone manner
  • Good written and numeracy skills
  • Excellent attention to detail
  • Good organisational skills
  • Ability to perform under pressure
  • Ability to multi-task
  • Professional, presentable appearance
  • Hours: 08:00 till 17:00, 09:00 till 18:00, 10:00 till 19:00 - 1 in 3 Saturdays (paid time and a half).

Salary: £19,500

If interested then apply below or contact Jack Lloyd on 0117 317 7700.