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Customer Service Advisor

  • Location: Gloucestershire
  • Type: Permanent
  • Posted: 162 days ago
  • Company: Red Recruitment

Are you interested in working as a Customer Service Advisor?

Our client based in Gloucestershire is looking for ambitious people to join the team in the claims department.

Benefits for a Customer Service Advisor:

  • Market leading salary between £18,000 - £22,000
  • Monday to Friday hours - Shift of 8am-6pm available
  • Great working environment in Gloucestershire office
  • Full training provided

Role for a Customer Service Advisor:

  • Manage the commencement of claims ensuring the customers requirements and expectations are properly framed and understood
  • Provide guidance to customers and, where possible, provide a one stop shop
  • Ensure that claims are handled in the correct technical manner, in accordance with policy cover, legal liability, and departmental fraud, ABI, and FCA guidelines
  • Protect claims cost with emphasis on: Recovery, Third Party Spend, and Thefts
  • Provide customers with a quality service in line with the Claims Guiding Principles
  • Identify the indicators of fraud and use questioning/investigation techniques to decide if the claim can be progressed to payment or repudiation
  • Take ownership of complaints, referring as necessary

Skills needed for a Customer Service Advisor:

  • Great communication skills
  • Excellent attention to detail
  • Positive mindset and attitude towards work
  • Ability to adapt style of communication to suit the customer

Interviews are taking place as soon as possible, if you are interested in a role as a Customer Service Advisor then apply today...

Warm regards,

Jack Blackmore Account Manager

red National Contact Centres

T: 0117 317 7700

E: [email removed]

5-6 Colston Tower, Colston Avenue, Bristol BS1 1UB