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Senior IT Support Analyst - Local Company

  • Location: Dundee
  • Salary: £30,000 to £35,000
  • Type: Permanent
  • Posted: 89 days ago
  • Company: Cathcart Associates

Senior IT Support Analyst required to join my client at one of Dundee's local success stories. They play an integral part in ensuring their customers businesses run smoothly and ensure an uninterrupted service across a wide range of Supported Technologies.

Within your day to day duties, you will be tasked with monitoring and supporting multiple company's Server, Network and Desktop environments. You will also act as a senior escalation point for all Support Staff. On top of this, you will be required to identify and take responsibility for major desktop issues through to resolution and will administer multiple Server/Network environments.

The ideal candidate will have experience in supporting various customer networks while ensuring that evolving IT Service needs are addressed effectively. You will have ample experience acting as a Senior Escalation point within a busy helpdesk environment. This role would be well suited to an "IT Generalist "with a broad understanding of core infrastructure technologies.

Responsibilities:

  • Supporting the day to day running of internal IT operations
  • Continuously working to identify new opportunities to improve IT Services
  • Act as 3rd line escalation point for the Service Desk
  • Take responsibility for and provide solutions to major Helpdesk issues

Technical Skills:

  • MS Windows Server 2008 + Installation / Configuration and Support
  • Good knowledge of multi-vendor Networking environments
  • Some Linux knowledge would be beneficial
  • Microsoft Exchange 2007 / 2013
  • Office 365 Configuration / Management
  • Experience in Microsoft SQL Server
  • Knowledge of Active Directory and associated services - DNS, DHCP, Group Policy
  • Experience of cloud-based platforms: Azure / AWS

For more information please apply and call Lawrie Revel of Cathcart Associates on 0131 510 1500.

IT Support Analyst / IT Service / 3rd Line Engineer / IT Technician / IT Delivery / Infrastructure / SQL Server/ Microsoft Support / Active Directory / Exchange / Applications / Virtualisation / Dundee / Permanent