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IT Helpdesk Support Analyst

  • Location: Bridgend
  • Salary: £17,500 to £17,500
  • Type: Permanent
  • Posted: 176 days ago
  • Company: Red Recruitment

Do you love computers and all things IT? Do you have an IT qualification, a passion for troubleshooting IT issues or experience fixing computers in your spare time? If yes, we want to speak with you!

Hours: 37.5 hours per week - shifts between 7am and 8pm Monday to Friday with occasional overtime on a Saturday, paid at time and a half

As IT Helpdesk Support you will be eligible for the following benefits package:

  • Free parking on site in Bridgend
  • Share Purchase Plan where the employer will match up to 3% monthly
  • Pension Retirement Plan
  • Private Medical Scheme
  • Large, open-plan, modern offices on the outskirts of Bridgend, not far from Junction 25 of the M4
  • Member Discount Scheme with over 3000 retailers; vouchers, cash-back options and savings on days out, home purchases, restaurants and much more.
  • Buy and Sell Annual Leave Scheme
  • Cycle to Work Scheme
  • Childcare Vouchers
  • Member Assistance Program offering employees and their family's consultation, psychological counselling and support services to help them through personal or professional challenges.
  • Sports & Social Club
  • Fantastic career prospects in the UK and even Worldwide in a variety of sectors.
  • Essential requirements for the role of IT Helpdesk Support:
  • A sound knowledge of IT including knowledge of Microsoft Operating Systems and Applications
  • Problem solving
  • Trouble shooting
  • Good written and spoken communication skills
  • Able to work under your own initiative as well as part of a team
  • Punctual and reliable, with a flexible attitude
  • Desirable skills for the role of IT Helpdesk Support:
  • Previous experience providing 1st line support
  • An understanding of working to Service Level Agreements
  • Knowledge of Active Directory
  • ITIL awareness

We are looking for people with a passion for IT, so you don't need prior formal experience for your application to be successful. This is a great entry level IT role and will suit anyone with an analytical mind, looking for their first step.

Please note: If you are successful, you will be required to undertake stringent criminal background checks and be able to provide reference information (employment, education and personal references) to cover the last 3 years